What’s the time between ordering and delivery?

The time between an order and the delivery is between 8 and 12 weeks. It gets very busy at the atelier sometimes, so don’t sue us if it’s a couple of days later, it’s only because we take our time to make your bike perfect.

What if the delivery is not on time?

Then we will tell you we are working on it. And that wouldn’t be an excuse. We are a small company and we want to deliver state-of the-art work. Of course we have a decent inventory of those wonderful Italian Columbus tubes, but it does happen that we have to wait on some small parts, and that can slow down the production process. As all the bikes are handmade, it also – but rarely – happens that we get carried away with the welding torch and mess up a frame. Then we have to throw it away and start all over. We also work with one of the best painters, top of the class. Unfortunately he only has 2 hands to paint. Believe us, we do everything to be on time. Just in case, here are some great exercises.

Do I have to pay extra for delivery on the other side of the world?

We prepare your cycle and box for shipping. We ask our costumers to arrange the shipping and choose the shipping company they prefer.

Is there a special price if we order 2 or 3 race cycles at once?

That’s a great idea! Just ask ateliers@jaegher.com

How long is the guaranty on the frame?

A steel frame can last forever if you threat it well. It means just like a car that your frame needs at least once a year a thoroughly maintenance (See also chapter Long life Maintenance) We would love to give you a life-time guaranty. If there are any problems the first 2 year and you treat your race cycle as it should be we can promess that you will enjoy your Jaegher the rest of your life. So at Jaegher we give a 2 year guaranty on the frame and welding.

Is there also warranty on the paintjob?

It really depends on what you did with your poor little Jaegher.

What if the color is not exactly what I had in mind?

On our website, Facebook and Instagram pages we do everything to be as correct as possible. We don’t do tricks with our colors. What you see on the screen of your desktop or mobile is what you see on a screen.
The colors we propose on our site we have tested, tried and seen before. We suggest them because we think they are great and are not like everybody else. We use wet paint because the colors are more vibrant and we use 2 layers of varnish for strength and more depth. Sometimes we use even a special layer of colored varnish to have an effect depending how the light interacts. Those coloring effects are clearly mentioned in our configurator.

Can I come to the ateliers to choose and order my bike and can it be shipped afterwards to my country.

Just sent a mail at ateliers@jaegher.com and we fix a rendez-vous in our shoproom in Antwerp. When your Jaegher is nearly finished, you’ll be the first to know so you can choose your shipping company to organise the shipping.

How will my Jaegher be delivered.

We’ve designed our custom boxes in recyclable cardboard. Inside the box, the frame and fork are protected with foam. We tested the boxes with one of our own bicycles: we tossed it around the room, dropped it from 3 meters high and let two Sumo wrestlers have a fight on it. Only the last one isn’t true, but you can be sure, there is nothing to worry about.

What’s your IBAN number?

BE79 7340 3427 2533

How do I pay? Can I pay with VISA or MAstercard?

We sent you an invoice with a link so you can do your payment with VISA, MAstercard, American Expres,…

Can I pay with cash?

Please send an e-mail to ateliers@jaegher.com

Is it possible to have an invoice?

Of course you can.