Questions & Answers

CHOOSING A TOP OF THE RANGE, MADE-TO-MEASURE ROAD BIKE IS A BIG MOMENT.

After all, you’ll never need to buy a bike again. And you’ll spend so much quality time together in the most legendary places. What’s different about buying a Jaegher is that, unlike in a regular bike shop, all the decisions are yours. At Jaegher, we don’t start building your bike until we know exactly what you need: your goals, your measurements, your geometry and your paintwork. We all want this to be the perfect experience, so we expect you to have a lot of questions. If you have a look around the website you’ll find some answers, but here we’ll dig a little deeper still to answer the questions people ask most often. We divided our Q&A into four sections: Questions about the choice of your frame set, questions about custom-made frames, questions about technology, and finally questions about ordering and delivery. If your question – or answer – isn’t here, don’t hesitate to send a mail to info@jaegher.com. We’ll respond within two working days.

FRAMESET QUESTIONS

WHAT’S THE BEST FRAMESET FOR ME?

The choice of your frameset depends on what you, and your body, prefer. If you want a more aggressive geometry for better speed, then look no further than the Interceptor Flymaster. If you want a timeless look, then the Interceptor Classic with its horizontal top tube is the one for you. If you’re into a classic look with lugs and thinner tubes – the kind of bikes we made for the finest rider of the 70s and perhaps all time – then only the Phantom Authentic will do.

I LOVE TO CLIMB. WHAT’S THE BEST CYCLE FOR ME?

Every Jaegher is made to climb. There’s only a difference of 100 to 300 grams between the different frames. Our lightest frame is 1300 grams. So even for climbing, it will be your personal choices and needs that will determine which frame you buy. Some cyclists like a dynamic short wheelbase for climbing; others just look at weight. A fully built Jaegher with top range parts will be between 6.4 and 7 kilos. And you probably know that the UCI minimum weight is 6.8 kg. That’s why we call it Airlight Steel. Everyone who lifts a Jaegher for the first time can’t believe it’s a steel bike. And every time we have to confirm, “Yes, it’s really steel”.

“It’s terrifying. Some road bikes feel like a dishcloth in a descent.”

Johan Musseeuw.

Climbing is one thing, but equally – or even more important – is the behaviour of the bike during a descent. Riding a steel bike gives you a unique and liberating sense of safety. Plus, as we say in Belgium, they’ll eat up the curves.

WHAT IS THE STIFFEST ROAD BIKE YOU HAVE?

The Interceptor Flymaster with a short wheelbase is definitely the stiffest Jaegher. This was only possible because the engineers of Columbus and Jaegher worked together to create a unique oval Columbus Spirit tube set. The perfect marriage: stiff, light and smooths out rough roads. The Flymaster has a tapered head tube, increasing its stiffness even more.

WHAT’S THE LIGHTEST FRAME YOU HAVE?

Our lightest road bike is the Interceptor Classic. But don’t compare its thin tubes with the bikes of the 70s and 80s, today Jaegher uses only the most advanced and the highest quality steel. The lightest fully-built Interceptor left our workshop at precisely 6.6 kilos, and it was a size 56. And you know that’s too light to be admitted in the Tour de France!

WHAT’S THE WEIGHT OF A FRAMESET?

The weight of a frame depends on a number of things: the model, the size, brazed lugs or welded joints, and the use of paint. But there’s barely a difference between the Interceptor Flymaster and the Classic. The Classic weights about 35 grams more. That’s like one gulp from your drinking bottle. And then there’s also the Phantom Authentic. It has thinner tubes, but that weight advantage is offset by the lugs.

IS THE PANTHOM AUTHENTIC — THE VINTAGE ROAD BIKE— EXACTLY LIKE IT WAS IN THE 70’S?

No, the Phantom is way better. We had a few arguments about it at Jaegher. We could have made it exactly like we made here in the workshop over 40 years ago, but decided to make a better version, with superior lugging, the latest technology, stiffer and lighter tubes. Jaegher stands for the best in road bikes, not nostalgia. The engineers at Columbus kept doing their magic. The tubes for lugged bikes are slightly thicker (but thinner than the Ascender and Interceptor) and that means the lugs are bigger too. Also, the head tube we now use improves the bike’s stability and the bracket is better too. So the lugged Phantom isn’t just lighter, its stiffer and more stable than his grandfather from the 70s. But if you really want a vintage bike, we still have some tubesets and lugs from the 70s. And now we’re maybe one of the only companies in the world that can make you a frame from the 70s – made to measure. But sorry, it won’t be cheap.

IS IT POSSIBLE TO TURN MY PHANTOM, INTERCEPTOR OR ASCENDER IN A RANDONNEUR?

All Jaegher frames are robust enough to be used for randonneuring without any problem. We can weld on the necessary bits to the frame and pieces for mudguards, lights, and paniers before we paint it. The Belgian Kristof Allegaert, the world’s best long distance cyclist, is a total Jaegher fan. He didn’t turn his Jaegher into a randonneur, but he does carry bags on tours ranging from 500 to 10,000 km. He won the ultra-distance Transcontinental Race, with both an Interceptor Classic and a Flymaster, the Trans-Siberian on an Ascender and the tragic Indian Pacific on a Flymaster.

DO YOU ALSO MAKE PISTIERS OR TRACK BIKES?

We can turn just about every model we have into a track bike. The most important thing is to adapt the geometry. The bracket sits higher to keep the pedals from touching the track in the most extreme curves (the “Kuipke” in Ghent it’s 52%).

IS IT POSSIBLE TO ORDER A MADE TO MEASURE STEEL MOUNTAIN BIKE FROM JAEGHER?

Yes, it’s possible. We’ve made some mountain bikes at the workshop, and we think they turned out very well. Just send a mail to info@jaegher.com with your wishes and we’ll see what we can do.

WHAT IS THE BEST JAEGHER FOR LONG DISTANCE STAGES?

Kristof Allegaert would say that it’s a Jaegher, even if we think his success also has something to do with, well, Kristof Allegaert. With his Jaegher bikes he has won three Trans-Continental Races (4,000 km), the Red Bull Trans-Siberian Extreme (9,150 km) and the tragic Indian Pacific (5,500 km). He won these races riding the Interceptor Classic, Ascender and Interceptor Flymaster. The other constant in these victories is that … all his bikes were red. But, if you’re not Kristof Allegaert we think The Ascender Classic is our most comfortable bike for long distances.

HOW CAN I ORDER MY JAEGHER?

Just send us a mail at atelier@jaegher.be or make an appointment to stop by our workshop in Ghent. We have the tools to take your measurements. We’ll help you choose your frame, the paintwork and all of the components you’ll need to make a world class bike. If you decide to order your Jaegher on this website, we recommend going to a professional bike fitting centre for the measurements we’ll need to build your frame.

CUSTOMMADE QUESTIONS

WHAT’S THE BEST WAY TO GET MY MEASUREMENTS?

The best way is to go to a professional bike fitting centre. They have the best equipment. They use video, laser techniques and special software. They don’t just look at your height and the size of your legs, but also your arms, your upper body and shoulder width. They also consider past injuries, muscle length, asymmetry, your flexibility, weight and your personal goals. All of these things will have an influence on the size and geometry of your own Jaegher. You can then upload the pdf of the fitting centre on our configurator. If you’re in the neighbourhood, you can also make an appointment with javor@jaegher.be to have your measurements taken in our workshop in Antwerp. We have measurements tools, the experience and it’s free.

CAN I TAKE MY OWN MEASUREMENTS?

You can, actually. There are websites that show you how, with forms, technical drawings, tutorials etcetera. But remember, we can only rely on what you give us, so if for some reason the data isn’t correct, we can’t of course be held responsible. So, because we really want you to enjoy every kilometre you ride on your Jaegher bike we recommend getting yourself measured up at a professional bike fitting centre.

CAN I CHOOSE ANOTHER COLOUR THAN THOSE IN THE CONFIGURATOR?

We like to think we have a pretty awesome range of colours, and we prefer to see Jaeghers on the road that we’re proud of. Of course we could let you choose a colour that goes with your 1992 jersey, but it’s not something we love doing and if we don’t agree with your choice, we may decide not to. If we do agree on a different colour, please note that there is a 30% supplement on painting outside the configurator. Make sure the colour you choose, is a specific RAL code, not just a sample or a ‘something along these lines’. If you are not pleased with the paint job, you’ll be charged with the cost of stripping and repainting..

WHY SHOULD I CHOOSE MADE TO MEASURE INSTEAD OF STANDARD MEASUREMENTS?

If your own measurements are standard, then order a bike with standard measurements. But in our experience no two bodies are the same. Comfort and performance are always better when your bike fits your body.

CAN I REPAINT MY ROAD BIKE?

It happens. Tastes evolve, minds change, paint can get damaged, or sometimes you just want to feel like you’re getting a new bike without losing the old one. It’s perfectly possible to strip your bike and have it repainted in new colours. It won’t have any negative effect on the performance of your frame whatsoever.

CAN I BUY A JAEGHER WITHOUT A JAEGHER LOGO?

You should know the answer to that one. No.

CAN I BUY JUST A FRAME AND A FORK?

We are frame builders, so yes, of course you can buy a frame with a matching fork. And what’s more we’ll do the paintwork – including the stem – so you’ll have a perfect start to your own Jaegher.

CAN I BUY AN UNPAINTED FRAME?

Afraid not.

ARE THERE BIKE SHOPS WHERE I CAN CHOOSE MY COMPONENTS AND WHERE THEY DO THE BUILD AND THE MAINTENANCE.

We can’t expect everyone to come all the way to Ghent to have a screw tightened, so we’ve developed partnerships with the finest bike shops in the country and abroad for your parts choice, maintenance, tuning… They’ll build your Jaegher, and service it.

WHAT ABOUT CRANK LENGTH? STEM LENGTH? HANDLEBAR WIDTH?

It’s not a silly question. Your ride will depend in part on getting this right. If you have any doubts about what’s right for you, ask a professional bike fitting centre. They’ll be glad to help.

TECHNOLOGY QUESTIONS


WHERE ARE THE TUBE SETS FROM?

At Jaegher we always go for the best. No compromise. For the Interceptor Flymaster, Interceptor Classic and Phantom Authentic, we use Columbus steel from Italy. It’s the world class standard. They were the best in the 60s, 70s, 80s, and 90s and even now they making their tubes lighter and stiffer. We use their Columbus Spirit for our tubesets. For the Flymaster, they are exclusively shaped for Jaegher.

IS IT TRUE THAT COLUMBUS MANUFACTURES A TUBE SET JUST FOR JAEGHER?

If you name your road bike the Jaegher “Interceptor Flymaster”, you’d better make sure it’s the fastest road bike ever. Our specialists and Jaegher’s master welder and the Columbus engineers worked together in Milan to produce an exclusive and extreme stiff (and still comfortable) tube set. And that’s exactly what it is. Have a nice flight.

DO YOU MAKE GRAVEL BIKES?

Both the Ascender and Interceptor -Classic and Flymaster- are available as gravel bikes. It usually means the bike is delivered with disc brakes. Most people go for 33mm tyres, but with the frame and fork we deliver you can go up to 38mm. Please point this out before your bicycle goes into production.

WHAT IS THE DIFFERENCE BETWEEN A GRAVEL BIKE AND A CYCLOCROSS BIKE?

A cyclocross has a higher bracket to handle the terrain and the geometry is more agile. A gravel bike has the same bracket as a road bike, and the same angle between head tube and seat tube. A gravel bike has bigger tyres.

CAN I HAVE DISC BRAKES?

Our Flymaster only is available with disc brakes.

WHAT ABOUT TIRE WIDTH?CAN I HAVE 25MM? 28MM? OR EVEN MORE?

You can go with widths up to 28mm, though the most widely chosen is 25mm. Gravel usually goes up to 38mm.

DO YOU MAKE ALSO ROAD BIKESOUT OF OTHER MATERIALS? CARBON, ALUMINIUM OR TITANIUM? WOOD?

We are true believers in steel, and we have been for many generations. Do we think carbon and aluminium are bad? No, of course not. There are some fabulous road bikes made of those materials, but we think the frames are too stiff. The big multinationals have had engineers working on that issue for decades now – without much success. So, we guess the answer is no and we’ll just keep on making steel frames. But thanks for asking.

DO ALL JAEGHER FRAMES HAVE A REPLACEABLE DERAILLEUR HANGER?

All Jaegher race cycles have a replaceable derailleur hanger, except from our Phantom Authentic.

IS THE BOTTOM BRACKET BRITISH OR ITALIAN THREATED?

At Jaegher we use BSA. So it’s British.

IS THE FRONT DERAILLEUR BRAZE-ON OR BAND-CLAMP? AND WHAT IS THE CLAMP-SIZE.

For the Phantom Authentic we use a braze-on clamp. The Interceptor Classic with its round tubes works best with a band clamp, 33mm. The Flymaster has an oval seat tube for greater stiffness and comfort. We have chosen an inox braze-on to avoid paint damage, and because we don’t trust oval band clamps.

ORDER & DELIVERY

WHAT’S THE TIME BETWEEN ORDERING AND DELIVERY?

The time between your order and our delivery is between 8 and 12 weeks. It gets very busy at the atelier sometimes, so don’t sue us if it’s a couple of days later. It’s only because we take our time to make your bike perfect.

WHAT IF THE DELIVERY IS NOT ON TIME?

Then we’ll tell you we’re working on it. And that wouldn’t be an excuse. We’re a small company and we want to deliver state-of the-art work. Of course, we have a decent inventory of those wonderful Italian Columbus tubes, but it does occasionally happen that we have to wait on some small parts, and that can slow down the production process. As all the bikes are handmade, it also – but rarely – happens that we get carried away with the welding torch and mess up a frame. Then we have to throw it away and start all over. We also work with one of the best painters, top of the class. Unfortunately he only has two hands. Believe us, we do everything to be on time. Just in case, here are some great exercises.

DO I HAVE TO PAY EXTRA FOR DELIVERY ON THE OTHER SIDE OF THE WORLD?

We prepare your bike and box it for shipping. We ask you to arrange the shipping and choose the shipping company you prefer.

IS THERE A SPECIAL PRICE IF WE ORDER TWO OR THREE ROAD BIKES AT ONCE?

That’s a great idea! Just ask ateliers@jaegher.com

HOW LONG IS THE GUARANTEE ON THE FRAME?

At Jaegher we give a two-year guarantee on the frame and welding. But a Jaegher steel frame can last forever – if you treat it well. Just like a car, your frame needs thorough maintenance at least once a year (see the section Maintenance for a Long Life). We would love to give you a life-time guarantee but we can only give you a promise. If you treat your road bike the way you should, then you will enjoy your Jaegher the rest of your life.

 

IS THERE ALSO WARRANTY ON THE PAINTJOB?

It really depends on what you did with your poor little Jaegher.

WHAT IF THE COLOR IS NOT EXACTLY WHAT I HAD IN MIND?

On our website, Facebook and Instagram pages we do everything we can to make the colours as true as possible. But what you see on the screen of your laptop or mobile is what you see on a screen.

We can assure you though that the colours we recommend have been tried and tested. We’re recommending them not only because we think they look great, but also because they don’t look like anybody else’s colours. We use wet paint because the colours are more vibrant and we use two layers of overcoat for greater durability and depth. For some paintwork we use a special layer of colour to create a special effect. These colour effects are described in our configurator.

 

CAN I COME TO THE ATELIER TO CHOOSE AND ORDER MY BIKE AND CAN IT BE SHIPPED AFTERWARDS TO MY COUNTRY.

Just sent a mail at ateliers@jaegher.com and we’ll find a time to meet in our atelier in Ghent. We’ll let you know when your Jaegher is nearly finished, so you can arrange for shipping to your home.

HOW WILL MY JAEGHER BE SHIPPED.

We’ve designed custom boxes in recyclable cardboard. Inside the box, the frame and fork are protected with foam. We tested the boxes with one of our own bikes: we tossed it around the room, dropped it from three meters’ height and let two Sumo wrestlers have a fight on it. Well, not the Sumo wrestlers, but you can be sure your Jaegher will be safely packed for shipment.

WHAT’S YOUR IBAN NUMBER?

BE79 7340 3427 2533

HOW DO I PAY? CAN I PAY WITH VISA OR MASTERCARD?

We’ll send you an invoice with a link so you can make your payment with VISA, MasterCard, American Express …

CAN I PAY WITH CASH?

Please send an e-mail to ateliers@jaegher.com

IS IT POSSIBLE TO HAVE AN INVOICE?

Of course you can.